Refund and Returns Policy Luxzino.com
- At Oluxp.com, we aim to provide our customers with a hassle-free shopping experience. If you are not completely satisfied with your purchase, our return and refund policy is there to assist you.
Return Policy
- Return Window: You can return your order within 7 days of receiving it.
- Eligibility for Return: The product must be unused, undamaged and in its original packaging with all tags intact.
- Non-Returnable Products: Certain products such as personal care items, perishable items and personal items cannot be returned.
- Exchange Facility: If you receive a damaged, defective or wrong product, we offer a hassle-free exchange.
Return Policy
- Refund Process: After receiving and checking the returned product, a refund will be made within 5-7 business days.
- Refund Method: We will refund the amount to your original mode of payment or as store credit, as you wish.
- Shipping Fees: Where applicable, shipping fees are non-refundable, except in cases where the return is the result of our own error.
Missing Product Policy
- If your package is received but the product is missing, you will be entitled to a full refund.
- To request a refund, you must send video evidence taken when opening the package.
- How to initiate a return?
- Contact our Customer Support team at support@luxzino.com with your order information.
- Submit proof of purchase and, if necessary, video footage.
- Our Support team will assist you during the return and schedule a pickup (if possible in your area).
For any other assistance, please do not hesitate to contact our Customer Support. We are here to make your shopping experience on Oluxp.com seamless and satisfying! Enjoy shopping!